Having recently undertaken a review of our product offerings, we have important changes to announce with regards to Equine and Smallholders. These changes are designed to allow us to provide an improved customer experience to our brokers, in terms of both the products and service levels we offer.
Changes to Equine
We have now launched a new and improved Equine product aimed at better meeting the needs of our brokers and their clients. The main improvement being an increase in maximum sums insured from £15k to £100k. This includes Class 3 use and therefore opens up a huge range of opportunities for our brokers in this market.
This new product will be underwritten by our team in Harrogate and so the online platform will no longer be used. Read more about this new product here.
Changes to Smallholders
Following an in-depth review, we have decided to cease writing Smallholders through our online platform. From 2nd July 2012 we will underwrite such risks under our Farm Combined product. This will allow policyholders to amend their cover and make it bespoke to their requirements. Therefore as of 2nd July 2012 no new business will be written for the online Smallholders product and mid-term alterations will be handled by the team in Harrogate.
At renewal all existing Smallholders policies will be transferred to the Farm Combined policy wording at their current sums insured, cover levels and premium; but you will then have the ability to amend cover with complete flexibility as with any other Farm Combined policy. We are continuing to support a Smallholders product but underwritten only via Delegated Authority and Schemes with selected brokers. If you want to explore this opportunity further then please contact your Regional Sales Manager.
We hope you agree that these changes will contribute to our efforts to improve the products and services that we offer. If you have any questions, or require further information, then please do not hesitate to contact us.